Responsible Gaming

Our approach to safer gambling

Responsible gaming means making informed choices about whether, when and how you gamble. It includes setting limits before you play, keeping track of your activity and being prepared to stop. No gambling activity is completely risk-free, and even casual play can become harmful for some people. Your circumstances, mood, finances and personal history can all affect the way gambling feels and the decisions you make.

Love Casino provides general information and account features intended to support safer play. These tools can help you manage your activity, but they are not a substitute for personal judgement or professional support. If you are worried about your gambling, act early. You do not need to wait until there is a serious financial, emotional or relationship problem before asking for assistance.

• Think of gambling as paid entertainment rather than a source of income.
• Only gamble with money you can afford to lose after essential costs have been covered.
• Set a time and spending limit before you begin, and avoid changing it while playing.
• Never chase losses or increase your stakes to try to recover money.
• Avoid gambling when you are distressed, tired, angry, affected by alcohol or affected by other substances.
• Keep your gambling separate from rent, bills, savings, credit commitments and money needed by others.
• Take regular breaks and check whether gambling is still enjoyable and within control.
• Do not borrow money, sell possessions or use someone else's funds to gamble.

Games are based on chance, and past results do not predict future results. A win is never guaranteed, and a losing session does not make a win more likely. Strategies, patterns or systems cannot remove the underlying risk. Be cautious of claims that suggest gambling can provide reliable income or that a particular result is due.

Plan your play before you start

Set practical limits

A clear plan can make it easier to notice when your activity is moving beyond what you intended. Decide how much time and money you are comfortable spending before opening a game. Your limit should be based on your available entertainment budget, not on the outcome you hope to achieve. Once your limit is reached, stop for the day or take the break you planned.

Use any available account tools to help put your plan into practice. Depending on the features available to your account, you may be able to request spending or deposit controls, time reminders, breaks or other restrictions. Read the information shown when selecting a tool so you understand what it does, when it takes effect and whether it can be changed. If you are unsure, contact the support team through the contact options displayed on the website.

Keep an accurate view of your activity

It can be easy to underestimate the amount of time or money spent during a session. Review your account activity regularly and consider keeping a personal record of deposits, withdrawals, play time and results. Looking at the total over a longer period can provide a clearer picture than judging one session at a time. If the figures make you uncomfortable, treat that as a reason to pause and review your choices.

Know when to take a break

A break can be useful when you are distracted, preoccupied or no longer enjoying the activity. You can choose to stop for a short period, take a longer break or request that access to your account is restricted. If you have tried to cut back but find that you continue to gamble, a stronger measure such as account closure or self-exclusion may be appropriate. Support is available even if you are not certain what option is right for you.

Recognising signs of gambling harm

Gambling harm can affect anyone, including people who have not experienced problems in the past. The warning signs may appear gradually and can affect finances, work, study, health and relationships. Consider speaking with a qualified support service if you notice any of the following in yourself or someone close to you:

• Spending more time or money gambling than you planned.
• Thinking about gambling frequently or feeling unable to concentrate on other activities.
• Trying to stop, reduce or take a break without being able to do so.
• Chasing losses or returning to gamble because you feel you must win back money.
• Hiding gambling, deposits, losses or account activity from family, friends or colleagues.
• Borrowing money, missing bills or using credit to continue gambling.
• Feeling anxious, irritable, guilty, restless or low when you are not gambling.
• Gambling to escape stress, loneliness, sadness, anger or other difficult feelings.
• Arguing with people close to you about gambling or neglecting important responsibilities.
• Selling belongings, using savings or affecting household finances because of gambling.
• Experiencing problems at work, school or home as a result of gambling.
• Feeling that gambling is no longer a choice but something you have to do.

One sign does not automatically mean that a person has a gambling disorder, but it is worth taking concerns seriously. Do not try to manage a serious problem alone. A qualified gambling counsellor or health professional can help you understand what is happening and develop a plan that suits your circumstances. You can also speak privately with someone you trust and ask them to help you stay accountable.

If you are supporting someone else

Be calm, respectful and direct when raising concerns about another person's gambling. Focus on the behaviour and its effects rather than blaming or shaming the person. Encourage them to speak with a professional and offer practical support, such as helping them review finances or use account restrictions. Protect your own wellbeing and finances as well. Do not provide money to cover gambling losses, and seek independent advice if another person's gambling is affecting you or your household.

Self-exclusion, account restrictions and support

If you believe you should not gamble, you can ask for your account to be closed or restricted. Self-exclusion is a stronger step designed to prevent you from using the account for a chosen period or until a further review, depending on the arrangement available. Consider self-exclusion if you have repeatedly exceeded your limits, cannot stop after trying to cut back, or want firm distance from gambling.

To request account restrictions, a break or self-exclusion, use the responsible gambling or account support options provided on the Love Casino website. Explain clearly what you are requesting. The support team may provide information about the available process and any steps needed to protect your account. Do not create another account or use another person's account to avoid a restriction. If you are concerned that you may do this, tell the support team and seek help from an independent gambling support service.

Account controls are most effective when combined with practical changes outside the website. You may wish to remove saved payment details, block gambling-related access on your devices, ask your bank what gambling controls it offers, and tell a trusted person about your decision. These actions can add time and distance between an urge and a gambling transaction.

1. Stop gambling and do not try to recover recent losses.
2. Use the account settings or support channel to request a break, restriction or self-exclusion.
3. Review your finances and protect money needed for essentials.
4. Tell someone you trust what is happening and ask for practical support.
5. Contact a qualified Australian gambling support service or health professional.
6. If you feel overwhelmed or unsafe, seek urgent help through appropriate emergency or crisis services.

Information about responsible gambling is general in nature and does not replace financial, legal, medical or mental health advice. If gambling has caused debt, family conflict, distress or other harm, obtain advice from a suitably qualified professional. Support options may be available through Australian gambling help services, community organisations and healthcare providers.

Protecting young people and your account

Gambling is for adults only. People under the legal gambling age must not create an account, access gambling services or use another person's account. Do not share your login details or payment method with anyone, including friends or family. Keep devices and account credentials secure, and use available parental or device controls to reduce the chance that a young person can access gambling content.

Love Casino may apply account checks and other safeguards where required by law or by its operating procedures. Provide accurate information when requested and keep your account details current. If you suspect that a young person has accessed an account, or that another person is using your credentials, stop using the account and contact support through the website's available channels.

Responsible gambling is an ongoing choice. Review your limits regularly, pay attention to changes in your mood or circumstances, and take action as soon as gambling stops feeling controlled. Love Casino encourages players in Australia to make informed decisions, use safer play features and seek independent help whenever it is needed.