Privacy Policy

Information we may collect

When you visit Love Casino, create or use an account, contact support or interact with the website, information may be collected and recorded. The information handled will depend on the services you use, the transactions you make and the checks required for a regulated online gambling environment. We aim to collect information that is reasonably necessary for operating the website, providing services and meeting our responsibilities.

Account and contact details

This may include your name, date of birth, residential or contact information, username, account preferences and details about your communications with support. Login and account activity may also be recorded to help keep accounts secure, investigate unusual activity and provide assistance when requested.

Identity and verification information

To confirm identity, eligibility and account ownership, we may handle information supplied during verification. This can include copies or details from identity documents, information about your age and other information needed to complete customer checks. Verification information may also be compared with information from suitable verification or fraud-prevention services where this is permitted and necessary.

Payment and transaction records

We may keep records of deposits, withdrawals, wagers, account balances, payment methods and transaction history. Depending on the payment method, we may receive payment details, transaction references or confirmation information rather than the complete details of a payment instrument. These records help us process transactions, answer account questions, detect suspicious activity and meet financial and legal obligations.

Device, technical and cookie data

When you use the website, technical information may be collected, such as your IP address, browser type, operating system, device identifiers, approximate location, pages visited, session information and interaction data. Cookies and similar technologies may remember preferences, support essential website functions, help us understand performance and assist with security or relevant communications.

How information is used and shared

Personal information is used for clear and practical purposes connected with providing an online casino service. The same information may sometimes support more than one purpose, such as using account activity both to provide customer support and to protect the account from unauthorised use.

• To create, administer and maintain your account, including confirming account details and applying your preferences.
• To process deposits, withdrawals and other account transactions, and to maintain accurate financial records.
• To carry out identity, age, eligibility, fraud-prevention, security and responsible gambling checks where appropriate.
• To communicate with you about your account, requested support, service notices, security matters and changes to relevant terms or policies.
• To investigate errors, complaints, suspicious activity, attempted misuse, unauthorised access or breaches of platform rules.
• To meet legal, regulatory, accounting, tax, reporting and record-keeping obligations that apply to the service.
• To monitor, test, maintain and improve website performance, usability, security and technical reliability.
• To send marketing or promotional communications where permitted and where the required consent or other lawful permission is available.

Information may be shared with carefully selected service providers that help operate the website. These providers may support payment processing, identity verification, fraud detection, hosting, security, analytics, communications, customer support and technical maintenance. They should receive only the information reasonably needed for the service they provide and are expected to handle it securely.

Information may also be disclosed where necessary to protect players, the service or other people, to investigate suspected fraud or unlawful activity, to respond to a valid legal request, or to meet an applicable obligation. If a business service, platform or operation changes, information may be transferred as part of that change where permitted. We do not use personal information for unrelated purposes without a lawful reason or appropriate permission.

Marketing choices

You can choose not to receive direct marketing. Where a marketing message includes an unsubscribe option, you can use it to stop those messages. You can also contact support@lovecasino.click to withdraw your consent to marketing. Service, security and account messages may still be sent when they are necessary to provide or protect your account.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you visit a website. Some are needed for basic functions, such as keeping a session active, remembering selected settings or supporting account security. Other cookies may help measure website use, identify technical issues, remember preferences or support marketing activities where permitted.

You can manage, restrict or delete cookies through your browser settings. Browser controls may allow you to block certain categories or ask for permission before a cookie is placed. If you disable essential cookies, some account or website features may not work correctly. Your browser may also retain information after you leave the website, so check its settings if you want to remove stored cookies.

Protecting personal information

Reasonable technical and organisational safeguards are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to information may be limited to people and service providers who need it for an approved purpose. Security measures can change as technology and risks develop, and no website, online transmission or storage system can be guaranteed to be completely secure.

You also have an important role in protecting your information. Keep account credentials private, use a secure device and contact support promptly if you suspect that your account or personal information has been accessed without permission. We may ask questions or request reasonable information to confirm account ownership before discussing account data or making changes.

How long information is kept

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be retained for a period required by law even after an account is closed. Information may also be kept for a reasonable period to resolve disputes, investigate fraud, protect security, enforce relevant terms or maintain accurate business records.

When information is no longer required, it may be securely deleted, destroyed or anonymised in accordance with applicable requirements and operational processes. Closing an account does not necessarily result in the immediate removal of every record connected with it.

Your privacy rights and requests

Depending on the circumstances and requirements that apply to your request, you may have rights relating to the personal information held about you. These rights are designed to help you understand and manage how your information is used, while allowing necessary checks and legal record-keeping to continue.

• Access your personal information and request an explanation of how it is being used.
• Ask for inaccurate, incomplete or outdated information to be corrected.
• Request deletion of your data where it is no longer needed and there is no valid reason for it to be retained.
• Withdraw consent to marketing communications at any time.
• Ask questions about the collection, use, sharing or security of your personal information.
• Raise a concern if you believe your information has been handled incorrectly.

How to make a request

To exercise your data rights, contact support@lovecasino.click and describe what you are requesting. You may ask to access, correct or delete your data, or to withdraw consent to marketing. Providing the relevant account username and enough information to understand the request can help us respond efficiently, but do not send unnecessary payment details or identity documents by email unless specifically requested through a secure process.

For security, we may need to verify your identity before providing information, changing account records or completing a deletion request. We will consider each request carefully and respond within a reasonable timeframe. A request may be limited or declined where fulfilling it would affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with a legal obligation to keep certain records.

Children and updates to this policy

Love Casino is intended for people who are legally permitted to use online gambling services in their location. The website should not be used by anyone who is not legally permitted to gamble. If you believe personal information has been provided by someone who should not use the service, contact support@lovecasino.click so the matter can be reviewed.

This Privacy Policy may be reviewed and updated from time to time to reflect changes to the website, services, security practices or applicable requirements. The current version published on the website will apply to information handled after it is posted. Please review this page occasionally so you remain aware of how personal information is managed.