Betting Rules

1. General betting conditions

Love Casino provides access to betting and gaming products subject to availability, applicable law and the rules displayed on the website. You are responsible for reading the information shown before confirming a bet. This may include the event or game name, market, odds, stake, potential return, closing time, settlement method and any restrictions that apply. If information is unclear, do not confirm the bet until you understand the relevant conditions.

You must use your own account and provide information that is accurate, current and complete. An account must not be shared with another person, used for another person’s betting or operated on behalf of someone else. You are responsible for keeping your login details secure and for checking activity on your account. Tell the operator promptly if you believe your account has been accessed without permission.

You must meet all age, identity and location requirements that apply to the service. Verification checks may be required before an account can be used fully, before funds can be withdrawn or at another time where checks are considered necessary. You must co-operate with reasonable requests for information. If required information is not provided, an account or transaction may be restricted in accordance with the applicable terms.

Bets must be placed using the available account process. A bet is not accepted merely because you have selected a market or entered a stake. Acceptance takes place only when the bet has been confirmed by the system. Check the confirmation details carefully and keep a record of them. You should report any suspected error or unauthorised activity as soon as possible.

• Do not place a bet if you are under the required legal age or are not permitted to use the service.
• Do not use an account to avoid a restriction, exclusion or limit applied to you.
• Do not place bets using funds that you cannot afford to lose.
• Do not attempt to interfere with the website, betting system, game software or settlement process.
• Do not use automated tools, prohibited software or another person’s payment method where this is not allowed.

2. Placing and confirming bets

Before placing a bet, review the selected market, outcome, odds, stake and any displayed conditions. For sports and racing markets, confirm the relevant participant, event, meeting, competition, start time and market type. For casino and other games, check the game rules, paytable, result process and any specific instructions. Displayed information can change before acceptance, particularly where prices, availability or event information is updated.

A bet may be rejected, delayed or returned where the system cannot process it, where a market is suspended, where information is missing or where a technical or obvious error occurs. A displayed price or other detail may be corrected where it is clearly incorrect. The applicable outcome will depend on the relevant market rules and the circumstances of the error. Placing a bet does not guarantee that it will be accepted.

Once a bet has been accepted, it generally cannot be changed unless the website specifically provides a permitted feature, such as an available cash-out or cancellation option. Any such feature is subject to availability and may be changed, suspended or withdrawn. A request to use a feature is not complete until the system confirms it. Do not rely on a screen that has not produced a final confirmation.

Odds, stakes and returns

The odds and potential return shown at the time of acceptance form part of the bet record, subject to the applicable rules. Returns are calculated using the accepted stake and the relevant odds or game instructions. Where a bet contains several selections, the result may depend on every selection and on the rules for combinations, void selections, dead heats or other special outcomes. Taxes, fees or other deductions may apply where required or permitted.

A minimum or maximum stake, payout cap, market limit or account restriction may apply. These conditions are normally shown on the relevant product or bet slip, or may be included in the general Terms and Conditions. A bet may be accepted for less than the amount requested if a limit applies. Where this happens, the accepted amount will be the amount recorded in the confirmation.

Live and in-play betting

Live or in-play markets can change quickly. Prices may be suspended while an event is in progress, after a material incident or when the available information is being checked. There may be a delay between selecting a bet and its acceptance. The actual acceptance time, rather than the time you first selected the market, determines whether the bet was placed and which price or condition applies.

3. Results, settlement and void bets

Bets are settled using the result source or process specified in the relevant rules. For an event, this may be the official result or another reliable result source selected for that market. For a casino game, settlement is based on the game result generated under the applicable game rules. Results may be updated if an official body changes a result, identifies an error or publishes a correction.

The rules for each market explain how postponements, abandonments, rescheduled events, withdrawals, non-runners, dead heats, ties and incomplete competitions are treated. Different markets can have different requirements. For example, a market may require an event to reach a specified stage before bets stand, while another market may be settled using the result available at a particular point. Always check the market rules rather than relying on a general expectation.

A bet may be declared void where the relevant rules require it. A void bet is treated as not having a valid outcome for settlement purposes, and the stake will be handled under the applicable rules. In a multiple or combination bet, a void selection may be removed from the calculation, or the whole bet may be treated differently if the market rules say so. The treatment can vary by product.

If a bet is settled incorrectly, Love Casino may review the transaction and correct the account balance where the applicable rules allow. This may include correcting a technical error, reversing a payment or adjusting a return after an official result changes. Records of accepted bets, game results and account transactions may be used when investigating a query.

Multiple bets and special markets

Multiple bets combine two or more selections. Each selection must be considered under its own market rules, and the final return depends on the way the multiple was accepted. Some selections may not be combined, and certain markets may be excluded from combination features. Where a selection is void or cannot be settled, the effect on the remaining selections will be determined by the displayed rules.

Special markets may include promotions, enhanced prices, jackpots, tournaments, novelty markets or other products with separate conditions. Those conditions may cover eligibility, entry, qualifying bets, settlement, prize distribution and expiry. The specific conditions shown for the product form part of the agreement for that product. If you do not understand a special market, do not participate until you have reviewed its conditions.

4. Account security, payments and responsible play

All deposits, withdrawals and other account transactions are subject to the available payment methods, verification requirements and applicable terms. Use a payment method that you are authorised to use. The name and account information connected with a payment method may need to match your verified details. A transaction can be delayed, refused or reviewed where security, fraud prevention or legal checks apply.

You should review your balance and transaction history regularly. A balance shown on the website may be adjusted where a transaction is reversed, a payment is declined, a bet is corrected or an error is discovered. Do not continue betting if you believe your balance or account history is incorrect. Keep relevant confirmation messages and transaction records so that a query can be investigated efficiently.

Betting is an entertainment activity, not a way to earn income or recover losses. Set a budget before you start and decide how much time you are comfortable spending. Do not chase losses, borrow money to gamble, bet when upset or use gambling to deal with financial or personal problems. Take regular breaks and stop if betting no longer feels enjoyable or controlled.

• Set deposit, spending, loss or session limits where those tools are available.
• Use time reminders and take breaks during longer sessions.
• Consider a temporary break or self-exclusion if you need help stopping.
• Speak with a qualified financial or health professional if gambling is affecting your wellbeing.
• Seek support from an Australian gambling help service if your gambling feels difficult to control.

Love Casino may apply account, product, deposit or wagering restrictions in accordance with its policies and applicable requirements. You may also request available safer gambling controls through the account tools or support process. Restrictions can affect access to betting, deposits, withdrawals or promotional features. A restriction should not be bypassed by creating another account or using another person’s account.

Questions and rule changes

If you have a question about a bet, result, account transaction or product rule, review the relevant confirmation and published information first, then use the available support channel on the website. Provide enough detail for the transaction to be identified, but do not send unnecessary passwords or security codes. These Betting Rules may be updated from time to time. The version that applies will depend on the date and type of activity, as explained in the website’s Terms and Conditions.